Do you sometimes feel like no one is listening to you? Or, that it is just not worth attempting to be heard?

Assertive communication is a skill that you can learn and develop. The 'KINDLY SPEAK UP' e-learning course has been created to help anyone feel more confident about expressing their thoughts, feelings and needs in a way that does not cause further unnecessary drama or conflict.

This self-study course is ideal whether:

• You are a manager or team leader or an individual wanting to be more assertive
• You want to develop your confidence in communication
• You want to feel better equipped to establish healthy boundaries
• You feel like you aren't being heard in work or personal relationships 
• You want to get better at delivering feedback or having difficult conversations
• You want to become more assertive - whilst still being kind.

***Watch the 'Course Intro' Module to learn more about what's involved in the course***

The 'KINDLY SPEAK UP' course is full of information, resources, and prompts for self-reflection and development. 

By the end of the course, individuals should feel clearer about what assertiveness is, how to prepare for difficult conversations, and should feel better equipped to communicate assertively.

There are 5 Modules (plus the Intro Module). Each one contains a subtitled short video and a downloadable PDF. (Plus additional resources and support available along the way.)

The 5 Modules are:

1. What is 'assertiveness'? - Getting the foundations right

2. What do you want? - Clarity for an assertive mindset

3. Different communication styles - Preparing for success

4. The consequences - Changing unhelpful patterns

5. How to communicate assertively - Mastering the Approach

You will have accompanying worksheets for each module that I recommend that you use for reflection and to embed what you are learning as you progress through the course. You will also be receiving access to downloadable resources as you progress through the course, to support your development.

There is also an additional opportunity for reflection by completing the 'Reflection Questions' at the end of each module. I look forward to seeing your responses at the end of each module. You can email enquiries@mosaicmediation.co.uk at any point if you would like additional support.

The full cost of the course is just £49. For this price, you get 5 modules of content authored by Emma Jenkings, a qualified mediator and conflict coach. She has filled the modules with accessible teachings that come from her years of being a mediator and helping people become more effective communicators.

When you complete the course, you can access how to build on the learning of this course through conflict coaching, or by getting your own DISC profile and 1:1 feedback. You can find more information HERE.

***Watch the 'Course Intro' Module to learn more about what's involved in the course***

THEN... Click 'Sign Up' to get started!

A bit about me: Emma Jenkings is a workplace mediator, conflict & assertiveness coach, DISC practitioner, and communication skills trainer. Emma has successfully worked with a wide range of industries, organisations and individuals to equip them with the confidence, knowledge and techniques to improve their communication and have peaceful relationships - both in the workplace and in their personal lives. Emma wanted to create resources for individuals and organisations to access easily, which is what led to creating a bank of e-learning courses of different intensities, bundles of resources for self-development or leadership skills, and some FREE downloads too!

Testimonials about working with Emma:

"I LOVE this course! And the fillable workbook. So good 😍"

"Emma made me feel at ease with the process and she managed to facilitate something very difficult. I would fully recommend her."

"Emma is worth her weight in gold! She is a fantastic & intuitive listener, she asks insightful questions and provides a non-judgemental and supportive space; helping me work my thoughts and plans in a practical and constructive way. Everyone needs an Emma in their life!"

"The entire delivered service was first class"

"This course is so clear and helpful."

"I appreciated how Emma was in constant communication with me throughout the process, she answered any questions I had and always had time for me. We really appreciate Emma’s work with us."

"I've really appreciated how effortlessly she does this, it just feels like such a normal conversation but I leave feeling hopeful about areas that I've needed help with moving forward in."