MOSAIC MEDIATION
WEBSITE PRIVACY POLICY

BACKGROUND:
Mosaic Mediation understands that your privacy is important to you and that you care about how 
your personal data is used. We respect and value the privacy of everyone who visits this website, 
https://mosaicmediation.vipmembervault.com/ or this website www.mosaicmediation.co.uk (“Our 
Sites”) and will only collect and use personal data in ways that are described here, and in a way that is 
consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. 

Definitions and Interpretation 
In this Policy the following terms shall have the following meanings: 
“Account” means an account required to access and/or use certain areas and features of 
Our Sites;
“Service Provider” means Mosaic Mediation or the owner, Emma Jenkings
“The Client”, “you” means the customer, website visitor or client of Mosaic Mediation
or “your”
Information About Us
Our websites are operated by Mosaic Mediation, a sole trader company.
Registered address: 33 Holmdale Road, Gosport, PO12 4PJ.
Emma Jenkings, owner of Mosaic Mediation, is regulated by the Civil Mediation Council.

What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Sites. Our Sites may contain links to other websites. 
Please note that we have no control over how your data is collected, stored, or used by other websites 
and we advise you to check the privacy policies of any such websites before providing any data to 
them.

What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the 
“GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any 
information relating to an identifiable person who can be directly or indirectly identified in particular 
by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. 
Personal data covers obvious information such as your name and contact details, but it also covers 
less obvious information such as identification numbers, electronic location data, and other online 
identifiers.

1 Data Protection
1.1 The Service Provider consents to the Client holding and processing data relating to him for 
legal, personnel, administrative and management purposes and in particular to the processing 
of any “sensitive personal data” (as defined in the Data Protection Act 1998) relating to the 
Service Provider.
1.2 The Service Provider consents to the Client making such information available to those who 
provide products or services to the Client.

2 GDPR Information
2.1 The Service Provider is committed to protecting the privacy and security of your personal 
data. 
2.2 The Service Provider is the ‘controller’ and responsible for your personal data and the person 
responsible to whom any queries or requests should be directed is Emma Jenkings who can 
be contacted at the Service Provider’s registered address, which is 33 Holmdale Road, 
Gosport, PO12 4PJ or by emailing emma.jenkings@mosaicmediation.co.uk .
2.3 You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, 
however, appreciate the chance to deal with your concerns before you approach the ICO so 
please contact us in the first instance.
2.4 Your duty to inform us of changes
2.4.1 It is important that the data we hold about you is accurate and current, therefore 
please keep us informed of any changes to your personal data.
2.5 The data we collect about you
2.5.1 We may collect, use, store and transfer the types of personal data about you listed in 
Table 1 of Clause 3, which also sets out where and how that data is stored.
2.5.2 Failure to provide personal data
2.5.2.1 We need your personal data in order to fulfil our contract with you to provide 
services or products and, if you fail to provide it, we may not be able to perform 
that contract and may have to cancel it. In the event of a purchase, we may not be 
able to fulfil the order. We will notify you of this at the relevant time.
2.6 How personal data is collected
2.6.1 We are usually provided with your data by the person requesting services or offering 
to purchase a product.
2.7 How we use your personal data
2.7.1 We will only use your personal data when the law allows us to. Most commonly, we 
will use your personal data: (Please see Table 2 at Clause 4 for further data collection 
purposes.)
2.7.1.1 to perform the contract we are to enter into or have entered into with you;
2.7.1.2 to comply with a legal obligation; and
2.7.1.3 where it is necessary to carry out our legitimate interests (or those of a third 
party) and your interests and fundamental rights do not override those interests.
2.7.2 Please note that we may process your personal data for more than one lawful ground 
depending on the specific purpose for which we are using your information.
2.7.3 We will only use your personal data for the purpose(s) for which it was originally 
collected unless we reasonably believe that another purpose is compatible with that 
or those original purpose(s) and need to use your personal data for that purpose. If 
we do use your personal data in this way and you wish us to explain how the new 
purpose is compatible with the original, please contact us by emailing 
enquiries@mosaicmediation.co.uk or by going to 
www.mosaicmediation.co.uk/contact .
2.7.4 If we need to use your personal data for a purpose that is unrelated to, or 
incompatible with, the purpose(s) for which it was originally collected, we will inform 
you and explain the legal basis which allows us to do so.
2.7.5 In some circumstances, where permitted or required by law, we may process your 
personal data without your knowledge or consent. This will only be done within the 
bounds of the Data Protection Legislation and your legal rights.
2.8 Disclosure of your personal data
2.8.1 We may have to share your personal data with third parties. We require all third 
parties to respect the security of your personal data and to treat it in accordance with 
the law. We do not allow our third-party service providers to use your personal data 
for their own purposes. They can only process your personal data for specified 
purposes and in accordance with our instructions.
2.9 Data security
2.9.1 We have put in place appropriate security measures to prevent your personal data 
from being accidentally lost, used or accessed in an unauthorised way, altered or 
disclosed. We also limit access to your personal data to those employees, agents, 
contractors and other third parties who need to know and they can only process your 
personal data on our instructions and will be subject to a duty of confidentiality.
2.9.2 We have procedures in place to deal with any suspected personal data breach and 
will notify you and any applicable regulator of a breach where we are legally required 
to do so.
2.10 Data retention
2.10.1 We will only retain your personal data for as long as necessary to fulfil the purposes
we collected it for, including for the purposes of satisfying any legal, accounting, 
conflict of interest or reporting requirements. Please see Table 2 in Clause 4 for 
specific purposes of collecting data.
2.10.2 We will retain your file for 6 years in case of queries about the decisions made. We are 
legally required to keep basic information about our customers (including contact, 
identity, financial and transaction data) for six years after they cease being customers, 
for tax purposes and will retain contact and identity details indefinitely for conflict of 
interest checks.
2.11 Your legal rights
2.11.1 You have certain rights in certain circumstances under data protection law. If you 
wish to exercise any of your rights, please contact Emma Jenkings.
2.11.2 You have the following legal rights in relation to your personal data to ask for: access 
to, and a copy of your personal data; any incomplete or inaccurate data to be 
corrected; a transfer of your personal data which is held in an automated manner; and 
to restrict processing where:
2.11.2.1 you want us to establish the accuracy of your personal data;
2.11.2.2 our use of your personal data is unlawful, but you do not want us to erase it;
2.11.2.3 you need us to hold your personal data (where we no longer require it) as you 
need it to establish, exercise or defend legal claims; or
2.11.2.4 you have objected to our use of your personal data, but we need to verify 
whether we have overriding legitimate grounds to use it.
2.11.3 You can also object to the processing of your personal data where:
2.11.3.1 where we are relying on our legitimate interest (or those of a third party) as the 
basis for processing your personal data, if you feel it impacts on your 
fundamental rights and freedoms.
2.11.3.2 In some cases, we may demonstrate that we have compelling legitimate grounds 
to process your information which override your rights and freedoms and in such
circumstances, we can continue to process your persona data for such purposes.
2.11.4 Erasure - you can ask us to delete or remove your personal data where:
2.11.4.1 there is no good reason for us continuing to process it;
2.11.4.2 you have successfully exercised your right to object (see below);
2.11.4.3 we may have processed your information unlawfully; or
2.11.4.4 we are required to erase your personal data to comply with local law.
2.11.4.5 We may not always be able to comply with your request for specific legal reasons, 
which will be notified to you at the time of your request.
2.11.5 We may request specific information from you to help us confirm your identity when 
you contact us to ensure that personal data is not disclosed to any person who does 
not have the right to receive it.
2.11.6 We try to respond to all legitimate requests within one month. Occasionally it may 
take us longer than a month if your request is particularly complex or you have made 
a number of requests. In this case, we will notify you and keep you updated.

3 Table 1.
We will only store or transfer some of your personal data within the UK. This means that it will be 
fully protected under the Data Protection Legislation.

4. Table 2 - How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. 
The following table describes how we use your personal data, and our lawful bases for doing so:

5. Marketing
5.1. With your permission and/or where permitted by law, we may also use your personal 
data for marketing purposes, which may include contacting you by email and/or post
and/or telephone with information, news, and offers our products and/or services. You 
will not be sent any unlawful marketing or spam. 
5.2. We will always work to fully protect your rights and comply with our obligations under 
the Data Protection Legislation and the Privacy and Electronic Communications (EC 
Directive) Regulations 2003, and you will always have the opportunity to opt-out.
5.3. We will always obtain your express opt-in consent before sharing your personal data 
with third parties for marketing purposes and you will be able to opt-out at any time.

6. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to 
make a subject access request, please use the following details:
Email address: enquiries@mosaicmediation.co.uk
Telephone number: 02393 115 315
Postal Address: Emma Jenkings, Mosaic Mediation, 33 Holmdale Road, Gosport, PO12 
4PJ.

7. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if 
the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our Sites and you will be deemed to have accepted 
the terms of the Privacy Policy on your first use Our Sites following the alterations. We 
recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last 
updated on 28th May 2020