The Art of An Apology

What kind of 'apologiser' are you (or the people around you)?

Shirker

Steam Train

Collaborator

Persuader

Elaborator

Demonstrator

Find out in this mini-course - 'The Art of an Apology'

Is saying 'sorry' an empty gesture or can it be the foundation for a positive new beginning? Learn from an accredited mediator and trained conflict coach about WHY an apology is so important - but also, so is HOW you apologise!

Learn the 5 essential elements of an effective apology so that you can demonstrate that it isn't a tick-box exercise, but that it is genuine and sincere.

Quickly go through the 6 mini-modules and receive a 'Certificate of Completion' when you reach the end!

Enjoy this course and learn the essential skill of 'the art of an apology'.

Click HERE for more information on Mosaic Mediation's services - including other online courses and resources, 1:1 conflict coaching, workplace mediation and communication training.

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Welcome to the Mosaic Mediation Vault

Here you will find a number of free downloads and paid courses, which are aimed at equipping you with the skills and confidence to have more effective communication and more positive and peaceful relationships with people at work or in your personal life.

Have a look through the free downloads which focus on communication, feedback and difficult conversations.

Or, browse through our selection of e-learning courses (which we also offer as live training programmes) on managing conflict, advanced communication and soft skills for managers, and assertiveness.

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The Art of An Apology

7 Modules

Module One - Why Say Sorry

Module Two - Remorse

Module Three - Approach

Module Four - Acknowledge

Module Five - The Response

Module Six - Restitution

Your Certificate!